As the publisher of this site, Jungheinrich knows how important it is to you that your personal data is handled confidentially. We would, therefore, like to assure you that we comply with all the statutory requirements for data privacy and data security. In the following, we will provide you with detailed information on the nature, scope and purpose for which personal data is used within our online offering and the websites associated therewith.
It is possible to visit our site without providing any information about yourself. When you access the Jungheinrich Profishop website, various pieces of information are exchanged between your end device and our server. More information on this is given in the following section on this page concerning purposes of data processing.
In accordance with the requirements of the General Data Protection Regulation (GDPR), you have various rights that you can assert against us. These include the right to file an objection against selected types of data processing, particularly data processing for advertising purposes. More information on this is given in the 'Your rights' section of this page.
If you have any questions relating to our data privacy notice, please do get in touch with our company data privacy officer(s) at any time. You can find the relevant contact details in the following section.
2 Details of the entity responsible for processing data and contacting the company data privacy officer
The data privacy officer at Jungheinrich South Africa can be contacted at the below address, FAO the data privacy officer, or via firstname.lastname@example.org
Responsible for the content of the website:
Jungheinrich South Africa
55 Lake Road,
Longmeadow Business Estate North,
Tel: +27 10 596 8460
3 Purposes of data processing, legal bases and legitimate interests pursued by Jungheinrich and categories of recipient
We process users' personal data solely in compliance with the relevant data privacy provisions. This means that user data is processed only where legally permitted, i.e. where data processing is either:
required by law (art. 6 para. 1 (c) GDPR),
is necessary for the performance of a contract (art. 6 para. 1 (b) GDPR),
is in line with our legitimate interests (art. 6 para. 1 (f) GDPR),
or where the user has provided consent (art. 6 para. 1 (a) GDPR).
Personal data such as your name, address, telephone number or email address is not recorded unless you provide this information voluntarily, e.g. as part of a newsletter, an application or an enquiry.
Only if you have given us your prior consent or if you have not objected to the extent that statutory provisions so stipulate, will we also use this data for product-related marketing purposes.
Accessing our website
When you access our website, the browser used for this on your end device automatically sends information to the server for our website/application, which is temporarily stored in a log file. We have no influence over this. The following information is also recorded without your input and is stored until it is automatically deleted:
- The IP address of the Internet-enabled device making the request
- The date and time of access
- The name and URL of the file accessed
- The website/application used to gain access (referrer URL)
- The browser you used and where applicable the operating system of your Internet-enabled computer and the name of your access provider.
The legal basis for processing the IP address is art. 6 para. 1 (f) of the GDPR. Our legitimate interest arises from the following purposes for data collection. Remember that the data collected does not give us any direct indication of your identity and we do not draw any conclusions in this regard. We use the IP address of your end device and the data listed above for the following purposes:
- To ensure that a smooth connection is established
- To ensure that our website provides a good, consistent user experience
- To assess system security and stability
You may receive news and current offers from Jungheinrich via our newsletter by clicking a Newsletter subscription link and confirming your opt-in through the link sent to you by email (double opt-in).
If you have entered your email address, first and last name into a form, pressed the 'Subscribe' button, we will process and use your email address to send you newsletters on a regular basis. Subscription to the newsletter is voluntary and the associated data processing takes place based on your consent.
To the extent permitted by law, we may use the email address you provide when purchasing a paid service to promote our own similar products or services.
You have the right and the ability to be removed from the newsletter & marketing distribution list at any time by clicking the unsubscribe link in the newsletter or by using the unsubscribe page of our shop.
There is no transfer of your data to third parties.
Getting in touch
4 Online presence and website optimization
Cookies – general information and policy
We use "cookies" on our website. Cookies are small files automatically created by your browser and stored on your end device (laptop, tablet, smartphone etc.) when you visit our site. Cookies pose no threat to your end device and contain no viruses, trojan horses or other malware. The cookie contains information produced in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity through this. One purpose of using cookies is to make the use of our website a more pleasant experience for you. We therefore use session cookies to detect that you have already visited individual pages on our website. These are deleted automatically when you leave our site. We also use temporary cookies for user-friendliness purposes; these are stored on your end device for a specific period. If you visit our site again to make use of our services, the fact that you have already visited us will be automatically detected, as well as the entries and settings that you made so that you do not have to enter these again.
However, you can configure your browser so that no cookies are stored on your computer or so that a prompt always appears before a new cookie is created. However, full deactivation of cookies may mean that you cannot make use of all the functions on our website. Cookie storage periods depend on their purpose and are not all the same.
Google Analytics and Google Optimize
For the needs-oriented design and ongoing optimization of our web pages, on the basis of art. 6 para. 1 (a) of the GDPR (consent) we use Google Analytics, a web analytics service provided by Google Inc. (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). In addition the website uses the extension Google Optimize. Anonymous usage profiles are created and cookies are used in connection with this. The information generated by the cookie about your use of this website, such as
- Browser type/version
- Operating system used
- Referrer URL (the page visited prior)
- Host name of the accessing computer (IP address)
- Time of the server request
is sent to a Google server in the USA and stored there. Google is certified under the Privacy Shield agreement and thus offers a guarantee to comply with European data privacy law.
We use Google Analytics only with IP anonymization activated. This means that the user's IP address is truncated by Google within the Member States of the European Union and other contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there.
The user can apply the corresponding setting in the browser software to block the storage of cookies. However, we should point out that it may not be possible to use all the functions of this website as a result. The user can also prevent the collection of data generated by the cookie regarding use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available under this link: http://tools.google.com/dlpage/gaoptout?hl=en
An alternative to the browser plugin, or within browsers on mobile devices, it is possible to set an opt-out cookie that prevents future data collection by Google Analytics within this website.
Google AdWords online advertising program
The targeting measures listed below and used by us are carried out on the basis of art. 6 para. 1 (a) of the GDPR (consent). With the targeting measures used, we would like to ensure that only advertising oriented towards your actual or assumed interests is shown on your end devices. Not burdening you with adverts that are of no interest to you is within both our and your interests.
This website uses the Google AdWords online advertising program and, within its scope, conversion tracking. These cookies are set when a user clicks on an ad placed by Google. Third-party providers, including Google, place ads on websites on the Internet and use stored cookies to place adverts based on a user's previous visits to this website. These AdWords cookies expire after 30 days, and the gclid parameter cookie expires after 90 days, and are not used for personal identification. Google may transfer this information to third parties where this is required by law or where such third parties process the information on Google's behalf. Under no circumstances will Google associate your IP address with any other data held by Google.
Google remarketing and DoubleClick
Google uses a DoubleClick cookie on websites in the Google Network and for specific Google services, in order to support AdWords customers and publishers with placing and managing advertisements on the web. When you access a website and display or click on an advertisement placed via a website in the Google Network, a DoubleClick cookie may be placed in your browser. The DoubleClick cookie identifier assigned to your browser is the same as that used when visiting websites in which the advertising program DoubleClick is used. If your browser already has a DoubleClick cookie, another DoubleClick cookie is not attached.
Further information about the use of DoubleClick cookies in conjunction with the advertising program from DoubleClick can be found in the DoubleClick Privacy FAQ section: https://policies.google.com/privacy
Users who not wish to see these interested-based ads displayed can easily disable the Google Remarketing tracking cookie via the user settings for their Internet browser. You can at any time deactivate the usage of the Google Cookie for this purpose by clicking on the following link below: https://policies.google.com/privacy
More information about the Google provisions is available here: https://policies.google.com/privacy
Our online offerings also use, on the basis of art. 6 para. 1 (a) of the GDPR (consent) Microsoft conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you use a Microsoft Bing ad to access our website. Microsoft Bing and we can then identify that someone has clicked on an ad, has been forwarded to our website and has reached a previously determined landing page (conversion page). We find out only the total number of users that have clicked on a Bing ad and have then been forwarded to the conversion page. No personal information on the user's identity is shared. If you do not wish to take part in the tracking procedure, you can reject the storing of a cookie required for this purpose – e.g. by disabling the automatic storage of cookies in general in your browser settings. Further information on data privacy and on the cookies used for Microsoft Bing can be found on the Microsoft website http://www.microsoft.com/privacystatement/en-gb/core/default.aspx
Web Analysis with HotJar Web Analytics Service
Overview of used Cookies
Period of validity
Google Tag Manager
Essential for the use of the webshop
Cookies policy does not cover third party websites
Please note that this Cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to or accessible through this website.
5 Embedding of services and third-party content
For the purpose of making our company more well known, we use social plugins on our website on the basis of art. 6 para. 1 (a) of the GDPR (consent) for the following social networks: Facebook, LinkedIn, Twitter, and Google+.) . Responsibility for operation compliant with data privacy must be ensured by the relevant provider.
We also use content and service offerings from third parties within our online offering in order to embed their content and services, e.g. videos, fonts and tools to provide optimization, communication and economical running of our online offering on the basis of your consent as defined in art. 6 para. 1 (a) of the GDPR.
On the basis of art. 6 para. 1 (a) of the GDPR (consent) and as defined under “General”, we use the reCAPTCHA service provided by Google Inc. (Google). This request is used to determine whether an entry has been made by a person or represents misuse through automated machine processing. The request includes sending to Google the IP address and where necessary other data required by Google for the reCAPTCHA service. For this purpose, your entry is transmitted to Google and undergoes further usage there. By using reCaptcha, you agree that your recognition can be used in the digitalization of old works. However, by activating the IP anonymization on this website, your IP address will be truncated by Google within the Member States of the European Union and other contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on the behalf of the operator of this website to evaluate the usage of this service. The IP address transmitted by your browser within the scope of reCaptcha will not be united with any other data held by Google. The diverging data privacy regulations of Google apply to this data.
Additional information on the Google data privacy regulations can be found https://policies.google.com/privacy at: https://policies.google.com/privacy
Express details on transparency and choices as well as the data privacy regulations can be found at the data privacy centre on https://policies.google.com/privacy
Google Tag Manager
On the basis of art. 6 para. 1 (a) of the GDPR (consent) and as defined under “General” we use Google Tag Manager. This service enables the management of website tags via an interface. Google Tag Manager simply implements tags. No cookies are placed, and no personal data is captured. Google Tag Manager triggers other tags that may capture data. Google Tag Manager does not access this data. If deactivated at domain or cookie level, deactivation applies for all tracking tags, insofar as they are implemented using the Google Tag Manager. More information on Google Tag Manager can be found at the following link: https://www.google.com/tagmanager/use-policy.html
On the basis of art. 6 para. 1 (a) of the GDPR (consent) and as defined under “General” we use functions of the YouTube service embedded in our website in order to display and play back videos. These functions are provided by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. You can find further information in the YouTube data privacy regulations.
On the basis of art. 6 para. 1 lit. (a) of the GDPR (consent) this website uses Userlike live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use Userlike to chat with our employees in real-time. At the start of the chat, the following personal data is collected.
- Date and time of the chat,
- Browser type/version,
- IP address,
- Operating system used,
- URL of the previously visited website,
- Amount of data sent and if (optionally) provided by you: first name, surname, and e-mail address.
Depending on the course of the conversation with our employees, further personal data may be provided by you in the chat. The type of this data depends on the subject of your request.
In addition, we are storing the history of live chats for 12 months. The purpose of this is to save our customers from having to go through a long history of requests. Furthermore, the storage of chat data helps us to ensure the security of our information technology systems and to monitor our service quality. If you do not wish your live chat history to be stored, please do not hesitate to contact us using the contact details listed below. Stored live chats and any other of your data will then be deleted by us immediately.
Changes to the Cookies policy
We may update this Cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This Cookies policy was last updated in (state date).
6 Transfer of data to third parties
Data is transferred to third parties only in line with legal requirements and only as set out in the data privacy declaration. We provide user data to third parties only when this is, for example, required for contractual purposes on the basis of art. 6 para. 1 (b) of the GDPR or on the basis of art. 6 para. 1 (a) of the GDPR (consent) and as defined under “General” .
Where we use subcontractors to provide our services, we take appropriate legal precautions and corresponding technical and organizational measures to protect personal data in accordance with the relevant statutory provisions.
7 Recipients outside the EU
With the exception of the processing set out in this data privacy declaration, we do not pass on your data to recipients based outside the European Union or the European Economic Area.
8 Your rights
In addition to the right to withdraw consent, you also – if so provided by statutory requirements – have the following rights:
- Right to be informed of the personal data we have stored about you in accordance with art. 15 of the GDPR
- Right to correction of incorrect or incomplete data in accordance with art. 16 of the GDPR
- Right to have the data about you stored by us deleted in accordance with art. 17 of the GDPR, unless legal or contractual retention periods or other statutory obligations/rights to further storage need to be met
- Right to restrict the processing of your data in accordance with art. 18 of the GDPR
- Right to data transferability in accordance with art. 20 of the GDPR
Right of withdrawal
If the user does not wish Jungheinrich South Africa to pursue active data usage for internal purposes, the user is entitled to withdraw the right to such usage and processing at any time. Simply send a corresponding email to email@example.com. [GB4]
9 Data security
All data personally transmitted by you, including your payment details, is transferred using the generally accepted and secure standard SSL (Secure Socket Layer). SSL is a secure and tested standard that is also used for online banking, for example. Ways of identifying a secure SSL connection include the s following http (i.e.: https://...) in the address bar of your browser and the padlock symbol in the bottom section of your browser.
We employ appropriate technical and organizational security methods to protect the personal data about you that we store against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures undergo continuous improvement in accordance with technological development.