SERVICE AND WARRANTY

 

  1.  THE WARRANTY applies in accordance with Government Decision No. 394/1995 republished for all manufacturing defects of Jungheinrich equipment components marketed by JUNGHEINRICH SOUTH AFRICA (PTY) LTD (“the Seller”).  

The warranty service contract shall be for a period of 12 months within 1200 hours of operation for electrical equipment equipped with a meter for hours of operation; and for a period of 12 months for mechanically (manually) operated equipment or for electrical equipment not equipped with a working hours counter, calculated from the start-up date.

The warranty is conditional on the proper operation of the machine and the mandatory revisions recommended by the manufacturer.

 

2.  The SELLER indemnifies the BUYER against eviction and undertakes to remedy, free of charge all defects found during the warranty period, subject to the exceptions listed in paragraph 4 below. Defects caused by service personnel or due to inappropriate use of the equipment will not be covered by the warranty.

For post-warranty service, a separate contract must be concluded in accordance with the Seller's requirements.

 

3. THE EXTENT OF THE WARRANTY: The Seller, as an importer, shall, where appropriate, either repair or replace any component of the equipment which has defects in material or workmanship during the warranty period, subject to the exceptions referred to in paragraph 4 below.

 

4. REPAIRS OR DEFECTS NOT COVERED BY THE WARRANTY

The warranty will not cover any defects caused by:

  •          accidents, blows;
  •          negligence in use;
  •          overloading (see rating plate on the machine with residual capacity);
  •          non-observance of correct and reasonable operation, according to the Owner's Manual;
  •          repairs or modifications made by unauthorised personnel;
  •          improper storage;
  •          use for purposes other than in accordance with the rhythm and usage ability;
  •          damage or modifications;
  •          natural calamities;
  •          damage to the indicator clock to the number of hours of operation or the impossibility of accurately determining the number of hours of operation of the equipment;
  •          damage to or deletion of the serial number and identification number;
  •          if the equipment is used for unauthorised rental purposes;
  •          exposure  in corrosive environment;
  •          failure to manage the periodic maintenance intervals provided in the Owner's Manual;
  •          when service is performed by persons other than those authorised by the Provider;
  •          use of equipment by unqualified operators;
  •          using other lubricants and fuels than those specified in the Owner's Manual;
  •          changes caused by adding or removing components;
  •          failure to notify the Seller immediately of any defect in the equipment;
  •          the equipment has not been purchased from or shipped by the Seller;
  •          changing the location of the equipment without notice to the Seller;
  •          failure of the components of the equipment which does not result from a manufacturing defect, but is a consequence of:

       - normal wear of the components of the equipment;

       - normal maintenance and adjustments to the engine, steering and bodywork.  

The periodic maintenance intervals specified in the Owner's Manual are mandatory during the warranty and post-warranty period.

The warranty shall lapse if, under the control of the authorised person of the buyer, daily checklists are not filled out correctly.

In the event of accidents due to negligence and superficiality of the operator's inspection, the Seller assumes no liability.

The warranty strictly excludes wearable parts and consumables such as antifreeze, brake pedal rail, contact relay tips, platinum, filters, greases, injectors, bulbs, electromotor brushes, oil, parts rubber, gaskets, spark plugs, wheels, starters and stickers.

 

5.  BUYER’S RESPONSIBILITY

It is the Buyer’s responsibility to inform the Seller five days in advance of any periodic maintenance where equipment has at least 50 operating hours, in accordance with the periodic maintenance intervals set out in the Owner’s Manual, edited by the manufacturer for the Seller’s equipment.

The Buyer has the responsibility to check and keep proof of periodical maintenance.

It is the Buyer’s responsibility to perform and record the maintenance work in accordance with the Owner's Manual.

 

6.  EU CERTIFICATIONS

The equipment is executed in accordance with European standards EN 1726-1, EN 292, EN50081-1, EN50081-2, and comply with European directives 2006/42/CE şi 2004/108/CEE.

Packaging is 100% recyclable and the products are compliant with ISO 14001/2004, ISO 9001/2008 and ISO 18001/2007.